FAQs

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[tab title=”English”]
[accordion title=”Shopping Problem:” open=”0″]
[accordion-item title=”Do I need an account to shop?”]

No, even you haven’t registered account, you can still order our product.

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[accordion-item title=”What are the benefits of register account?”]

Account used to store your information, so you shopping again have more funny.

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[accordion-item title=”In this shop will provide a receipt?”]

We will put the receipt inside the package.

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[accordion title=”Payment Problem:” open=”0″]
[accordion-item title=”I haven’t a credit card, how can I pay?”]

You can choose “Bank Transfer” method, come to bank counter or ATM to transfer to our account. Then send the receipt, order number and contact details to our email [email protected] . After we have received, we will reply to you immediately to confirm the payment.

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[accordion-item title=”When I had bank transfer, but forget print a receipt or missing the receipts. How can i do?”]

You can email us, or Line, WeChat our account, we will immediately follow up for you.

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[accordion-item title=”Can i pay by cash or cheque to order?”]

No, we do not offer cash and check services.

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[accordion-item title=”Can i pay by cheque to order?”]

We do not offer online cheque payment. However, you can contact with our customer service, We will follow up with special order.

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[accordion title=”Shipping Problem:” open=”0″]
[accordion-item title=”How many shipping method do you provide?”]

We provide Surface Parcels, Air Parcels and Speedpost, parcel sent by Hong Kong Post, detail information on this page.

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[accordion-item title=”I buy now, when can receive the goods?”]

After the confirmation of payment 1-3 working days, we will send the goods.

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[accordion-item title=”After I submit an order, can i change the delivery address?”]

Yes, please within 2 hours after purchase contact us.

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[accordion-item title=”After the goods is shipped, how to i tracking the delivery?”]

You can go to the website of Hongkong Post Mail Tracking ，enter the post number to check the latest shipping status.

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[tab title=”中文”]
[accordion title=”購物問題：” open=”0″]
[accordion-item title=”需要帳號才能購物？”]

不是，即使沒有註冊帳號，你也可以訂購我們的商品。

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[accordion-item title=”註冊帳號有什麼用處？”]

帳號用來儲存你的資料，讓你再次購物更方便快捷。

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[accordion-item title=”在此購物，會提供收據嗎？”]

我們會把收據放在盒內。

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[accordion title=”付款問題：” open=”0″]
[accordion-item title=”我沒有信用卡，可以如何付款？”]

沒有信用卡的顧客，可以選擇到銀行櫃位或銀行櫃員機 (ATM)入數轉帳，然後把收據、訂單號碼及聯絡資料，電郵到 [email protected]，我們收到後會立刻回覆你，以便確認收到付款。

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[accordion-item title=”銀行櫃員機(ATM)入數轉帳時，忘記列印收據，或是遺失了收據，要如何處理？”]

你可以電郵聯絡我們，或Line、微信我們的帳號，我們會立刻為你跟進處理。

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[accordion-item title=”我可以用現金購買嗎？”]

不能，我們並沒有提供現金付款服務。

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[accordion-item title=”我可以用支票付款嗎？”]

我們並沒有提供支票的網上付款方式，不過如有此需要，可以與我們的客戶服務聯絡，我們將會以人手個別處理。

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[accordion title=”郵寄問題：” open=”0″]
[accordion-item title=”你們提供那些郵寄方法？”]

我們提供三種郵寄方式，分別為「平郵包裹」、「空郵包裹」、「特快專遞 」，三個方式均為香港郵政處理， 詳細資料可瀏覽此頁面。

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[accordion-item title=”我現在下單購買，什麼時候才能收到貨品？”]

在確認客人付款後的一至三個工作天內，我們會投寄出貨品，郵局亦會在寄出後的另一個工作天開始派送。

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[accordion-item title=”提交訂單後，還可以修改送貨地址嗎？”]

可以，請在下單後兩小時內聯絡我們。

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[accordion-item title=”貨品寄出郵件後，如何得知派遞進度？”]

你可以到香港郵政郵件追查網頁，然後輸入郵件編號，查詢到郵件的最新狀況。

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